Systems Management

Hi Jane,
yes v 7.3 is just a minor upgrade from 7.2. no big changes.
What exactly did not work with GPO install?
Regards, Nick

Hi, Norm. Thanks. I think I just got mired down in all the details and gave up.

I found this post by you in another thread:

"Here is the receipt to include the 3 config files in the MSI and load the configuration automatically into each profile on the first logon after the installation.
This is part of the documentation we created during our changes.
It also demonstrates the use of some Installer-SDK tools.

We create a new feature for the user settings, which will be installed by self healing or Active Setup into each user profile.
The 3 files for the settings have to placed into different directories on Vista and XP/W2k
Directories for 'com.apple.QuickTime.plist'
Vista: C:\ProgramData\Apple Computer\QuickTime\
XP: C:\Documents and Settings\All Users\Application Data\Apple Computer\<QuickTime\

Directories for 'QTPlayerSession.xml'
Vista: %USERPROFILE\AppData\Local\Apple Computer\QuickTime\
XP: %USERPROFILE\Local Settings\Application Data\Apple Computer\QuickTime\

Directories for 'QuickTime.qtp'
Vista: %USERPROFILE\AppData\LocalLow\Apple Computer\QuickTime\
XP: %USERPROFILE\Application Data\Apple Computer\QuickTime\


We don't want this files being loaded from the source-cabinet, if a AS-install or self healing in a profile occurs.
The solution is to use 'DuplicateFile' action for this purpose.
During the main installation process, we install this files into a folder in the programs directory.
The 'DuplicateFile' action is then used to copy this files to their final destination.


Nessecary steps: ........"

Is this basically what I need to do?

Jane

Hi Jane,
yes, this are the basic steps.
However, you can ommit the Cab stuff, if you can have your config files in the source directory.
Regards, Nick

So I am to the place in your instructions where is says to generate the 'config.cab'. I am assuming that is the part I can skip. So in your instructions where do I contime? Do I start again at 'add this line to the Registry table:'?

So you are saying to have those 3 settings files in the same folder as the .msi?

Thanks for your help. I really am new to all this.

Hi Jane,
now you have to something different from the original instructions:
To make the MSI pick up this files from the source dir, you need to add this changes:

Directory Table:
QUICKTIMECOMMONAPPDATAFOLDER APPLECOMMONAPPDATAFOLDER QUICKT~1|QuickTime:SourceDir
UserSet INSTALLDIR UserSet:SourceDir

File Table:
com.apple.QuickTime.plist com.apple.QuickTime.plist COMAPP~1.PLI|com.apple.QuickTime.plist 498 8192 593
QTPlayerSession.xml _User QTPLAY~1.XML|QTPlayerSession.xml 2090 8192 594
QuickTime.qtp _User QUICKT~1.QTP|QuickTime.qtp 9474 8192 595


After that, you just follow the other instructions.
Regards, Nick

In that line under File Table: in the 3rd column is it COMAPP~1.PLI or COMAPP~1.PLIST?

I think I have followed all of your instructions. When I try to install it by running the .msi on my computer I get the error. "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2709. The arguments are: Quicktime.qts, , "

I guess I missed something else.

Hi Jane,
that line is correct in my earlier post.
The question here is: What does this entry stand for? It's the short file name, which has to be in the 8.3 form.
This error indicates a problem with the component 'Quicktime.qts', which by the way shouldn't be affected by the changes!
What tool are you using to make your changes?
What is the logfile telling you around this error?
Regards, Nick

I am using Orca. I am looking at MSI9c7b5.log and this is the whole file:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2709. The arguments are: Quicktime.qts, ,
=== Logging stopped: 11/23/2007 20:56:23 ==="

Is there another log file I should be looking at?

Thanks.
Jane

This error means that you forgotten to add the "Quicktime.qts" component to the Component table.
When you add something through ORCA you must ensure that every relation is added properly.

In general; always perform an ICE validation before deployment to find out missed table entries when you manually update the database ex. from ORCA.

Next time, turn on verbose logging to get some more info into the log (MSI9c7b5.log).

How do I turn on verbose logging?

http://www.appdeploy.com/FAQ/detail.asp?id=73

Hi Jane,
the component 'Quicktime.qts' shouldn't be affected by this changes.
Please go through your alterations and check them carefully.
Regards, Nick

Setting up the verbose logging and I got "DEBUG: Error 2709: The specified Component name ('Quicktime.qts') not found in Component Table."

In the component table I have "QuickTime.qts {B9C27879-F0AE-46BE-9684-D53B5C685E11} QuickTimeSystemFolder 0 QuickTime.qts"

I ran the whole validation in Orca and got pages and pages of lines of errors. One that deals with QuickTime.qts says "has both per-user and per-machine data with a per-machine KeyPath." Is that the problem?

I am about to give up on this and just install it and let the users setup their own preferences even though that really isn't what I want to do.

Thanks.

Jane

Hi Jane,
don't give up! You learn a lot about the internals of MSI and troubleshooting.
This problem shouldn't occur at all, because there are no changes to be made around this component.
How do you apply the changes? The best way would be to use an MST.
If you have edited the MSI directly please generate an MST with 'msitran.exe'
Then load the MST in ORCA and check all the changes you've made.
Could you upload your stuff somewhere, so i can have a look at it?
Regards, Nick

I think I am getting close. At least it will install. I installed it on my computer logged on as myself. I made a change to preferences (unchecked updates). I copied the .qtp file to my install folder. I did check 'no thanks' for buying the pro version. Then I logged in as some one else and ran Quicktime. I didn't get asked to buy the pro version (which is good) but the updates was checked. I installed it with msiexec /i c:\installqt\quicktime.msi /t c:\installqt\qtjf.mst.

Should I be able to 'open' the .mst file in Orca and make further changes?

Thanks.

Jane

I will try to figure out a way to upload my files to you.

Hi Jane,

Should I be able to 'open' the .mst file in Orca and make further changes?
Open the MSI in ORCA and just drag'n drop the MST on the (ORCA) window.
When you have made your changes just select the "Generate Transform" option from the Transform menu.
Thus, you'll need to save the transform to another filename, ORCA is not able to replace the mst as it's in-use by ORCA itself.

The install runs without error now. The shortcut still appears on the desktop even though I thought I had taken that out. Then I logged on as a different person and ran Quicktime and the changes I made in preferences were not saved for this person. I can't see what to do in the log, the validation files or in reviewing the changes I made. Are you will willing to review some files? If so, could I send them to you attached to an email?

Thanks.
Jane

Hi Jane,
glad to see you make real progress.

Please don't expose your email in the forum. Use a PM instead for this kind of communication.

I can review your files, no problem. Put them on a server like http://www.senduit.com/ and send me the link via PM.

Regards, Nick

I will do that later. I hesitated about my email address but didn't see the PM option. Thanks.

Jane

Was this issue resolved? I am having the same struggle. I notice in QuickTime 7.3.0.70 that when I update the "check for updates" option, the QuickTime.qtp file is not modified as it was in 7.1. So it seems as if this setting may be being stored in another location. Thanks.
- Jose

Hi Jose,
this is not true!
Which system are you using? On which location did you look for the QTP file?
But the terminating factor seems to me, not to install 'Apples Software Update'.
Regards, Nick

Nick,
I realize I was not specific enough. It seems as if 7.3 is not updating C:\Documents and Settings\All Users\Application Data\Apple Computer\Quicktime\QuickTime.qtp any longer. It now seems that instead of the settings being global for the computer, they are specific for the user and stored in %USERPROFILE%\Local Settings\Application Data\Apple Computer\Quicktime\QuickTime.qtp.
I am reading through the notes in this post and attempting to follow the instructions. Thank you.
- Jose

Anyone found out how to disable the auto-update preference since the Quciktime.qtp is no longer in the All Users profile?