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What Remote tools do companies use with kace k1000?

We looking at the K1000. Currently we use sccm for our remote computer access. I see that ultravnc or rdp are default options on the demo server I have running. What do people use in mid to large organizations for remote access?

Also, we have group policy pushed down for trusted sites. I see the knowledge base article on "ie changes for remote control feature" and the changes that need to be made, but we may not be able to do them do to security restrictions. Is there another way to tackle this?

Thanks
Asked 13 years ago 10064 views
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Answers (8)

Posted by: GeekSoldier 11 years ago
Red Belt
0

A product we use in my environment is the Goverlan Administration Suite. It has a remote control application that is available for standalone purchase. It supports agent based remote support for windows clients, RDP for windows clients, and vnc for linux/mac clients. You can connect by IP or Hostname and it does integrate with KACE. The price is far lower than that of Bomgar and coming up in the next software version 8 there will be support for vPro KVM functionality which is one thing Bomgar holds over Goverlan. The admin suite was roughly 600/license with unlimited nodes. The remote control by itself is 200-300 per license. Last time we quoted 6 enterprise licenses for Bomgar it was in upwards of 15K.

 

look at it here

http://www.goverlan.com

We've been using this for nearly 18 months with our K1000. My team likes how well it works and how easy it is to use.

Comments:
  • Are you still using goverlan and do you still like it? - kmgmis1 8 years ago
Posted by: airwolf 13 years ago
Red Belt
0
We use RDP exclusively. If you want to use the shortcuts in KBOX for RDP, etc. you MUST follow that Knowledgebase article. If it doesn't meet your security restrictions, then it sound like you are SoL. One thing to note, however, is that only support staff require this IE configuration. End-users won't be using these links, as they won't be in the AdminUI in the first place.
Posted by: ngbrown24 13 years ago
Blue Belt
0
How are you not logging the users out for support with rdp? remote assistance?
Posted by: airwolf 13 years ago
Red Belt
0
Yes. Remote Assistance is used if the user is logged on at the time.
Posted by: scottlutz 13 years ago
Orange Senior Belt
0
What about the Mac admins out there? What are you using for remote support of your users?
Posted by: ms01ak 13 years ago
10th Degree Black Belt
0
We're using the Bomgar Appliance (http://www.bomgar.com/) it's works on Windows, Mac ,linux, Blackberry, Windows Mobile devices and ipads.
Posted by: dyehardfan 13 years ago
Second Degree Blue Belt
0
We just got one ourselves, and it's amazing. VNC on Steroids and HGH. Plus, it's a Mississippi company so I have to give them their due props.

ORIGINAL: ms01ak

We're using the Bomgar Appliance (http://www.bomgar.com/) it's works on Windows, Mac ,linux, Blackberry, Windows Mobile devices and ipads.
Posted by: nshah 13 years ago
Red Belt
0
In reality you can use any solution that is on all the systems via the managed action area. You just have to put in the pathway that launches it on your system. RDP, VNC, Boomgar, Dameware.

Managed actions simply launch an .exe so instead of you going START> ALL PROGRAMS> VNC/VNCVIEWER.EXE you just click it managed action icon.
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