what the Owners Only field does on the HD Form?

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Any idea what the Owners Only field does on the HD Form?

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From the documentation:You can add ticket comments that are hidden from non-owners, such as submitters, and visible only to ticket owners.When adding owner-only comments, however, be aware that other ticket owners have permission to change this setting. Owner-only comments become viewable to other users when the setting is changed.Dell KACE recommends these best practices for owner-only comments:•Always use discretion when adding comments.•Have a clear, well documented policy for changing the Owners only setting.

what the Owners Only field does on the HD Form?

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what the Owners Only field does on the HD Form?

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