KACE Product Support : Can you add more than one manager to a role?

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Can you add more than one manager to a role?

Can you add more than one manager to a role so that tickets can be seen by multiple users?

Thanks

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Managers as managed per user, not role, and at this point each user can only have one manager. You could add the other person as a CC in the ticket, that won't allow them to see the actual ticket but they will receive notifications from it. Not sure if this might be a valid workaround for your environment. - Josh_H 6 years ago
In 8.0 the CC user is supposed to be able to view and comment on the tickets but that isn't working. I added a manager to a user and the manager still can't see the tickets. - scarpent 6 years ago
If I needed more than one manager to view the tickets could I make a group,add all the people to it and make that group the manager? - scarpent 6 years ago
- scarpent, did you ever find a solution to this issue?
  
  I have some VPs who want to be able to see the tickets of their direct report employee's staff as a way to keep a "finger on the pulse" of their department's day to day. - CodyFLee 5 years ago

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