cannot seem to uninstall / reinstall agent
Windows 10 laptop not reporting in to KACE so I decide to uninstall/reinstall to get it working. (Have to do this occasionally to get a machine checking in again.)
When I run amptools uninstall all-kuid it appears to run successfully but the folder structure remains.
And when I download and run the .msi from https://kaasappliance.myfirm.com/adminui/agent_token.php?ID=1 I get an error message. The installer is looking for a network resource that is unavailable and defaults to a source called C:\KACE\Applications\528
I just want to re-install the client and I'm out of ideas.
c:\Program Files (x86)\Quest\KACE>amptools uninstall all-kuid
[2023-06-21.15:16:41][AMPTools:AgentTools::StopIfNeede] [Stopping Service]
Stopping AMPWatchDog ...
AMPWatchDog stopped successfully
Stopping OfflineScheduler ....
OfflineScheduler stopped successfully
[2023-06-21.15:16:43][AMPTools:KoneaTools::StopKonea ] [Stopping konea]
[2023-06-21.15:16:43][AMPTools:KLaunchClient::Launch ] KLaunchClient::Launch()
[2023-06-21.15:16:43][AMPTools:KLaunchClient::DumpStat] Launch State: Command="C:\Program Files (x86)\Quest\KACE\konea.exe" Arguments="-stop" WorkingDir="" Timeout=3600000 ShouldDetach=0 ShowWindow=0 Redirect_stdout=1 Redirect_stderr=0 Desktop=winsta0\default Using Wait_Override=0
[2023-06-21.15:16:43][AMPTools:KLaunchUtils::DoesToken] DoesTokenHaveLSAPriviledges returning: 0
[2023-06-21.15:16:43][AMPTools:KLaunchClientImpl::Laun] KLaunchClientImpl::Launch() DoesCurrentProcessHaveLSAPriviledges = false
[2023-06-21.15:16:43][AMPTools:KLaunchClientImpl::Laun] KLaunchClientImpl::LaunchNoSession()
[2023-06-21.15:16:43][AMPTools:KLaunchClientImpl::Setu] KLaunchClientImpl::SetupStartInfo *Don't CreateStdPipe StdIn Pipe (disabled)
[2023-06-21.15:16:43][AMPTools:KLaunchClientImpl::Laun] KLaunchClientImpl::LaunchNoSession - CreateProcess returned successfully
[2023-06-21.15:16:43][AMPTools:KLaunchClientImpl::Read] KLaunchClientImpl::ReadStdPipe End of ReadStdPipe method
[2023-06-21.15:16:43][AMPTools:KLaunchClientImpl::Proc] KLaunchClientImpl::ProcessResults - End
[2023-06-21.15:16:43][AMPTools:KoneaTools::StopKonea ] Service "konea" stopped.
AMPWatchDog already stopped
OfflineScheduler already stopped
Remove the entire data directory
Removing KUID from registry if exists
Answers (2)
you need to be outside of the folder if you want to delete a folder.
And more interesting is why they stop to check in. I would suggest to run a KAT (from the Support-Page of your appliance) on an affected device and open a case with it.
