How do I fire a process/workflow via email submission
I have a K1000 and have created a Process for New Hires. Everything works as planned except that emails to the specified email address only create a ticket and not the process/workflow that is desired. I see the option to Convert a ticket to a Process under the Ticket Actions once created, but I would like it to kick off the process rather than just create a ticket that someone has to manipulate.
1. Can it be done without scripting? Am I just missing something?
2. I would think that if there is a command in the menu to do this, it must be able to be scripted. Any ideas/resources/recommendations?
Thanks!
Jim
K1000 Systems Management Appliance 6.2.109329
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Answers (1)
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Posted by:
chucksteel
10 years ago
This feature isn't supported. You can vote on it at the KACE User Voice forum:
https://kace.uservoice.com/forums/82699-k1000/suggestions/1983685-email-create-processes
