KACE 9 Tray Icon actions?
I was under the impression that end users would have the ability to perform actions from the Systray Agent... most importantly, submitting helpdesk tickets.
I only see 4 submenu items; Status, Invetory, Restart Agent, and About.
Am I missing something?
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Posted by:
Nico_K
5 years ago
No, the systray Icon is right now only for restarting the agent (and doing inventory)
Comments:
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Thanks for the update.
Had I misunderstood something, or is that functionality coming down the pike?
Also, why would an end user need to kick off an inventory request? - Brady Williams 5 years ago-
as far as I am aware it is not.
And the end user usually should not need to do so, but I can think of a service desk call, where the SD engineer asks the customer to click this feature.
If you updated from pre 9.0 the function is disable by default. I am not 100% if it is default enabled in 9.0
You can vote for it on kace.uservoice.com that you wish to enable this icon to do your additional tasks. - Nico_K 5 years ago
