[Servicedesk] Fixed signature in comment fields
Hi all,
Does anybody know if it is possible to add a fixed signature in the comment section?
As a workaround i am currently using a predefined response template which i manually select all the time but it would be time saving if this could be made default somehow.
Thanks
2 Comments
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Do you actually want the signature in the comment, or do you want it in the message sent to the user when a comment is added? - chucksteel 5 years ago
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I would prefer to have it in the comment itself. - maartenvlasblom 5 years ago
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This would be possible using a custom ticket rule, as far as I know. I would have to dig into it a little more to be sure. Would you want a fixed signature just for your comments specifically, or for all comments? - chucksteel 5 years ago
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I would like to have it for my own comments and also my other IT colleagues, so basically all the ticket owners. - maartenvlasblom 5 years ago
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Same exact signature for everyone or customized? - chucksteel 5 years ago
Answers (1)
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Posted by:
AbhayR
5 years ago
It's not possible currently. You can raise a uservoice request for it.
https://kace.uservoice.com/forums/82699-sma-k1000
