KACE Product Support

Unable to run Machine Action.  

Please check your Microsoft Internet Explorer Security Settings

  None of the IT department is able to get VNC remote tool to work from the K1000, we tried all the steps that dell offered from its walk through on the FAQ list from the k1000 which i provided below so people dont just post that while paper agian.  Anyways we went through step by step on the directions but still getting the error even in IE8 and IE9, we even went as far as completely opening everything but still getting the error, is there something we are missing on the Kace that i am over looking? any help would be much appricated!

These are the directions we followed.

INTERNET EXPLORER 6

Launch Internet Explorer 6 and navigate to:

1. Tools > Internet Options > Security
2. Select Trusted Sites Icon
-Add K1000 IP address to the zone
-Require Server Identification (Uncheck)
3. Click 'Custom Level' button
-Reset to Low or Medium Low
4. Under 'ActiveX Controls and Plugins'
-Automatic Prompting for ActiveX controls > Enable
-Download unisgned ActiveX controls > Enable
-Initialize & script ActiveX controls not marked safe for scripting > Enable
-Run ActiveX controls and plugins > Enable
5. Click 'OK'
6. Click 'Yes'
7. Click 'OK'

INTERNET EXPLORER 8

Launch Internet Explorer 8 and navigate to:

1. Tools > Internet Options > Security
2. Select Trusted Sites Icon > Sites Button
-Add K1000 IP address to the zone
-Require Server Identification (Uncheck)
-Click Close
3. Custom Level > Medium
4. ActiveX Controls Plugins
-Allow previously unused ActiveX controls > Enable
-Allow scriptlets > Enable
-Automatic Prompting for ActiveX controls > Enable
-Download unisgned ActiveX controls > Enable
-Initialize & script ActiveX controls not marked safe for scripting > Enable
-Run ActiveX controls and plugins > Enable
5. Click OK to close Security Settings Window
6. Click OK to close Internet Options Window

MACHINE ACTION SETTINGS:

1. Log into the K1000 Admin UI
2. Settings > Control Panel > General Settings
3. Scroll down to Machine Actions > Edit Mode
4. Verify the path variables to the VNC Executable on the PC
-Default is "%ProgramFiles%\\ultravnc\\vncviewer.exe" KACE_HOST_NAME [change this to reflect the actual path, if needed]
5. Click 'Set Actions' button

Note: When using Windows 7 64-bit and IE8 you must use the full path to the vncviewer.exe in the machine action settings.

Example:

"C:\\Program Files\\ultravnc\\vncviewer.exe" KACE_HOST_NAME

If your Internet Explorer settings are correct, and you continue to receive this error, also verify that the executable for the Machine Action command is in your system path. For example, if you are using the Dameware option, the path to dwrcc.exe must be in your system path for the command to launch.