Custom field permissions change when a value is true
I'm trying to set up a help desk where the user has a few check boxes they can mark as true. I want the page to be dynamic where fields will appear and disappear depending on a certain value. I want more custom field to appear once a check box is marked true. So if the user checks the box indicating they have submitted paperwork I want a text box to appear for them to enter the title of the paperwork. Is this possible to do while the ticket information is being entered? Or do I just have to have everything visible right from the start? I want to set the custom field to hidden and on the fly change it to user create.
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Posted by:
chucksteel
7 years ago
The K1000 interface doesn't support this kind of interactivity. If you need this functionality you will have to build your own interface that collects the information and sends an email to the queue to create the ticket. Ticket fields can be populated using variables like this:
@category=Chosen Category::Sub-Category
@priority=High
etc.
