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Drivers catalog Dell updates unavailable.

O Catálogo de atualizações da Dell não está mostrando os drivers de notebook e desktop, apenas servidor.

Driver labels are also not available.
What can it be?


9k=

Z

Asked 4 years ago 330 views
5 Comments   [ + ] Show comments
  • Same issue, Tried re-downloading the catalog. Looks like an issue with the dell feed... - mitz3000 4 years ago
    • Good to know that someone has the same problem.
      Thank you - Leonardo Lucas 4 years ago
      • the issue is right now known, engineering is working on a solution.
        But please be kind and add english screenshots in future (because not all people can speak spanish, and many people ignore questions with unknown languages even if only screenshots are involved) - Nico_K 4 years ago
  • @Nico_K
    Is there a Quest KB article available or you know a defect ID from Quest to the related issue - Gerhart 4 years ago
    • there is a defect ID but I am currently on tour and cannot review. Probably also documented, if not nex week, when I am back you can get the KB ;) - Nico_K 4 years ago
  • Gerhart, see here: https://support.quest.com/kb/321918/ - Nico_K 4 years ago
    • The link doesn't work. I cannot find the ID in the Quest support portal either. - Gerhart 4 years ago
      • doesn't work for me either. Would be nice to get an ETA as no clients can get updates and it's a blocker for us right now - mitz3000 4 years ago
  • yes, the Article was removed for internal reasons.
    All affected, please open a SR with KACE support. There is a hotfix avaiable which can be added via support. - Nico_K 4 years ago
  • My case was resolved after opening a ticket on Kace support. - Leonardo Lucas 4 years ago

Answers (1)

Posted by: Gerhart 4 years ago
Green Belt
0

@Leonardo Lucas
Good to know. That's perfect.

For everyone who still has the problem. As Nico_K wrote ... Quest fixes it via a Support Ticket.
But on the Quest page since July 15th a hotfix is ​​also available for download. So it can be installed in the KACE itself.

Defect-ID: K1-21053
KB Number: 322855

Link: https://support.quest.com/de-de/kace-systems-management-appliance/kb/322855/dell-updates-do-not-display-server-client-catalog-entries?kblang=en-US

Posted by:

Leonardo Lucas White Belt
Ninja since: 4 years ago

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