KACE Product Support : Helpdesk tickets assigned to Queue based on Condition

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Helpdesk tickets assigned to Queue based on Condition

Is there a way to auto assign ticket that are opened by a tech to be placed in the techs queue based upon sender email address?

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Answers (1)

Posted by: Nico_K 5 years ago

Red Belt

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Endorsed by Nick The Ninja

you can create a Custom Ticket Rule to do so

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