Service desk Custom Rule e-mail
I am trying to create a rule that will e-mail our helpdesk after certain triggered events. For instance, I have a rule that will alert when a ticket has not been assigned to anyone after two hours but I am having trouble telling the rule what e-mail address to use.
During testing I used Submitter_email on the field "Column containing email addresses" and it works fine to send myself the e-mail (me being the submitter) however I want to be able to specify the e-mail address for our helpdesk and I am not sure how to do that. Any suggestions? I tried the above and obviously it failed.
Thanks
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Answers (1)
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Posted by:
h2opolo25
9 years ago
Top Answer
You cannot type the email into the "Column containing email addresses" directly
In the Select SQL part add the following the the select statement.
SELECT 'helpdesk@mycompany.com' as SUPPORT_EMAIL, etc...
then enter SUPPORT_EMAIL in the "Column containing email addresses" field.
Comments:
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Excellent advise.... I was able to resolve my issue ... Thank you very much - raul102801 9 years ago
