Ticket Rules: Is there a way to change the color or bold the fonts of the owners response ?
Ticket Rules: Is there a way to change the color or bold the fonts of the owners response ?
Users who create a ticket are getting lost in the ticket history and need a way to highlight, bold or change color if owner of the ticket response. Or, if anyone has suggestions that would be great !
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Answers (2)
Answer Summary:
Currently no way to do this. If you would like this integrated you can submit the idea at http://kace.uservoice.com/forums/82699-k1000
Currently no way to do this. If you would like this integrated you can submit the idea at http://kace.uservoice.com/forums/82699-k1000
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Posted by:
mpace
12 years ago
Currently no way to do this. If you would like this integrated you can submit the idea at http://kace.uservoice.com/forums/82699-k1000
Posted by:
dchristian
12 years ago
I think this would need to be a feature request... The owner comments are just text entries in the database. The K1 just renders the list of comments.
