How to create a custom report to show SLA violations for a period of time in kace k1000 version 6.4
Hi,
Does anyone know How to create a custom report to show SLA violations for a period of time in kace k1000 version 6.4?
Thanks,
Jim
3 Comments
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Are you using the SLA settings in the queue configuration? - chucksteel 8 years ago
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Yes I am Thanks - cghader 8 years ago
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We don't use those settings so I'm not sure how violations are reported. Can you check the HD_TICKET_CHANGE table to see if a note is added to tickets when a violation occurs? - chucksteel 8 years ago
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Hi Chuck. We do get email notification when a SLA violation has occured. Thanks. - cghader 8 years ago
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