KACE Product Support : When I create a ticket and assign it to another person, it appears in my active tickets queue.

/build/static/layout/Breadcrumb_cap_w.png

When I create a ticket and assign it to another person, it appears in my active tickets queue.

This didn't happen with version 5.xxx, but when we upgraded to 6.xxx this started happening. It is confusing all my techs.

2 Comments [ + ] Show comments

Are you the client on the ticket? The "Active Tickets" view includes tickets assigned to you as well as tickets on which you are the client. - tshupp 9 years ago
are you admin of the same queue?if in case you are admin of same queue, it will show in your active queue.
You can uncheck setting in the queue configuration: Allow users with an Administrator role to read and edit tickets in the User Console - Deepak Gupta 9 years ago

Answers (0)

Be the first to answer this question

Answer this question

Posted by:

View more:

KACE Product Support Questions

question

Related Questions

Link

Related Links

Post

Related Posts

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ