Content tagged with K1000 Service Desk

blog post

K1000 report: Working Hours per week per person

By: Paloma 9 years ago 4k views

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How to link multiple assets to a single ticket?

By: TravelingLex 9 years ago 1.9k views

h2opolo25 answered 9 years ago

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K1000 rules: Just ONE notification on ticket rule

By: Paloma 10 years ago 2.6k views

Paloma answered 9 years ago

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We currently display device name in our service desk how do I display device serial number in the ticket?

By: ronfalkoff 10 years ago 2.1k views

chucksteel commented 10 years ago

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How can I set the starting service desk ticket number to a higher value?

By: AndyRitting 10 years ago 1.2k views

AndyRitting commented 10 years ago

1

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Disabling the customize Emails?

By: Joshy Boy 10 years ago 2k views

Joshy Boy commented 10 years ago

1

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I need to populate a service desk custom form periodically... ideas ?

By: pnvillarreal 10 years ago 1.6k views

pnvillarreal commented 10 years ago

blog post

K1000 rules: status change

By: Paloma 10 years ago 3.7k views

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I need a ticket rule that re-opens a ticket when the submitter responds after it has been closed

By: samuel.baker 10 years ago 3.1k views

jfrank answered 10 years ago

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K1000 Service Desk Incoming email not working

By: BowdenJ 10 years ago 5.5k views

BowdenJ commented 10 years ago

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Selecting Asset Types For Custom Service Desk Column?

By: zipperson 10 years ago 1.5k views

grayematter answered 10 years ago

3

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K1000 Service Desk: How do you set the default view to be all open cases.

By: jbaroni 10 years ago 7.4k views

Ethan commented 8 years ago

blog post

MIgrating from K1000 os version 5.1 to 5.5 in 5 hours

By: lexjk1 10 years ago 3.7k views

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Is there a way to set the Owner to the one logged in when the ticket is changed to "Open"?

By: billmh 10 years ago 1.6k views

h2opolo25 answered 10 years ago

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Kace Service Desk Report: Open Ticket Times Omitting any 'stalled' time.

By: acramer 10 years ago 3.7k views

chucksteel commented 10 years ago

1

ANSWERED

How can I schedule a report to save to a network location in K1000?

By: FoReVeR_0515 10 years ago 1.6k views

FoReVeR_0515 commented 10 years ago

blog post

K1000 report: Working hours per cathegory per month

By: Paloma 10 years ago 2.1k views

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E-mail notifications: How do I send a notification to the submitter when an owner is assigned or changed to a ticket.

By: dianel 10 years ago 835 views

dianel commented 10 years ago

1

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kaece 1000 - Add quick response to Tickets

By: jcalvo 10 years ago 1.5k views

k1000-chan commented 10 years ago

1

ANSWERED

KACE Service Desk Ticket Rule

By: ttfreer 10 years ago 2.8k views

h2opolo25 answered 10 years ago

1

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KBOX Reporting Tickets - How do I generate a report showing total tickets created for the week ? I need the amount not the actual tickets

By: cpace@oneitp.com 10 years ago 5.9k views

cpace@oneitp.com commented 10 years ago

1

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Query for status update "Need more information"

By: Rodiin 10 years ago 1.3k views

chucksteel commented 10 years ago

2

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K1000 Service Desk: Hide from Support Desk queue pick

By: KeaneAdmin 10 years ago 2.7k views

EoinC commented 9 years ago

1

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Email different reply for tickets submitted on the weekend

By: chris.poston 10 years ago 1.6k views

MacDude answered 10 years ago

1

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KACE Service Desk Processes

By: mjenner 10 years ago 2.5k views

Mtcook commented 9 years ago

blog post

New Ticket - Notify All Owners

By: PHKace 10 years ago 5k views

0

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Process Creates Multiple Emails to Submitter

By: camachof9 10 years ago 2.1k views

0

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Is there a way to enter and manage service agreements in Kace?

By: ncollis 10 years ago 1.4k views

Jbr32 commented 10 years ago

3

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Custom View for all tickets associated with a Manual User Label and Custom Rule

By: camachof9 10 years ago 2.5k views

chucksteel answered 10 years ago

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Copy Help Desk Ticket Attachments

By: tdickinson 10 years ago 1.8k views

1

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Satisfaction Survey to e-mail Support Manager when a user rate the ticket 3 or below

By: chris.poston 10 years ago 2.2k views

chris.poston answered 10 years ago

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"On Hold / Waiting" status to be changed to "Investigating" when today's date is the same as "Due Date"

By: chris.poston 10 years ago 2.3k views

chris.poston commented 10 years ago

3

ANSWERED

Ticket Status "New to Opened" Owner

By: sniperfox29 10 years ago 2k views

sniperfox29 commented 10 years ago

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Critical issue with Kace 1000 version 6 Helpdesk desk Module

By: sethi.sumeet 10 years ago 2.5k views

FicmanS commented 10 years ago

1

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Quick assign to button in K1000 service desk

By: rvanhooren 10 years ago 1.4k views

h2opolo25 answered 10 years ago

blog post

K1000 Ticket Approval States.

By: stephen_c01 10 years ago 2.8k views

1

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How can I display open tickets by queue with queues having zero tickets.

By: rguerrer93 10 years ago 1.5k views

rguerrer93 commented 10 years ago

0

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Kace Service Desk

By: jajacobsmeyer 10 years ago 1k views

bobcrosley commented 10 years ago

1

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Pull data from one child Ticket to another child Ticket

By: SquirrelHermit 10 years ago 2.1k views

SquirrelHermit answered 10 years ago

1

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How do I know when the K1000 6.0 Auto-Upgrade hotfix has completed? The Update Log states: Resetting permissions. This is my first K1000 upgrade.

By: lizjohn08 10 years ago 2.3k views

Nico_K answered 10 years ago

1

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Is there any script on how to set as "required" the attachment on tickets?

By: aphortz07 10 years ago 1.3k views

Jbr32 commented 10 years ago

2

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K1000 - When reply ticket by email, remove old text

By: anonymous_83641 10 years ago 1.8k views

anonymous_83641 answered 10 years ago

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K1000 Service Desk tickets - Autopopulate Asset from Device

By: Jimmer 10 years ago 3.4k views

0

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Problem with additional text in mail notification

By: bicchie 10 years ago 1.3k views

alexandre_porto commented 10 years ago

1

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Service Desk ticket opened via email and fields are populated via @commands. Can I make these fields non-modifiable for the ticket owner when they open the ticket?

By: ruscheinski 10 years ago 2.5k views

jfields answered 10 years ago

2

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K1000 Report for Logged Work Hours?

By: ViciousXUSMC 10 years ago 3k views

ViciousXUSMC commented 10 years ago

2

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Email on ticket submission

By: lepling 10 years ago 2.5k views

lepling commented 10 years ago

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Exchange 365 and K1000

By: jradin2001 10 years ago 1.8k views

nseery commented 9 years ago

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Service desk queues and different time zones?

By: aheinssen 10 years ago 1.6k views

nshah commented 10 years ago

0

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K1000: Helpdesk: Custom email to send out on time trigger for critical tickets

By: Druis 10 years ago 1.7k views

chucksteel commented 10 years ago

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